Terms and Conditions – Divya Spa (Delhi)
Welcome to Divya Spa. By booking an appointment or using our services, you agree to comply with the following Terms and Conditions. These guidelines are designed to ensure a safe, professional, and comfortable experience for all clients.
1. General Policy
Divya Spa is a professional wellness center offering therapeutic and relaxation services. All services are provided strictly for wellness and relaxation purposes only. We maintain a respectful and professional environment at all times.
2. Appointments & Bookings
- Advance booking is recommended to secure your preferred time slot.
- Walk-in clients are welcome, subject to availability.
- Clients are requested to arrive at least 10–15 minutes prior to their appointment.
- Late arrivals may result in reduced session time without price adjustment.
3. Payment Policy
- Payments must be made before or at the time of service.
- We accept cash, UPI, and other digital payment methods.
- Prices for services are subject to change without prior notice.
4. Cancellation & Refund Policy
- Appointments can be rescheduled or canceled with prior notice (minimum 2–3 hours recommended).
- No-shows or last-minute cancellations may not be eligible for refunds.
- Once a service has started, it cannot be canceled or refunded.
5. Health & Safety
- Clients must inform the spa staff of any medical conditions, allergies, injuries, or health concerns before the session.
- Services may be refused if a condition is deemed unsafe for treatment.
- Pregnant clients or individuals with specific medical conditions should consult a doctor before booking.
6. Professional Conduct
- Divya Spa maintains a strict code of conduct for both clients and staff.
- Any inappropriate behavior, misconduct, or violation of spa policies will result in immediate termination of the session without refund.
- We reserve the right to refuse service to anyone who does not adhere to these guidelines.
7. Privacy & Confidentiality
- Client information is kept confidential and is used only for booking and service purposes.
- We respect the privacy and comfort of all our clients.
8. Hygiene & Cleanliness
- We follow strict hygiene and sanitation protocols.
- Fresh linens and sanitized equipment are used for every client.
- Clients are expected to maintain personal hygiene before availing services.
9. Personal Belongings
- Clients are advised to take care of their personal belongings.
- Divya Spa is not responsible for any loss, theft, or damage to personal items.
10. Service Limitations
- All services are provided strictly within the scope of professional wellness therapies.
- Any request outside the defined services will not be entertained.
11. Liability Disclaimer
- Divya Spa is not liable for any adverse effects if clients fail to disclose medical conditions.
- Services are provided based on client consent and understanding of the treatment.
12. Amendments to Terms
Divya Spa reserves the right to update or modify these Terms and Conditions at any time without prior notice. Clients are encouraged to review them periodically.
13. Contact Information
For any queries, feedback, or support, please contact Divya Spa directly through our official phone number or website.